By booking an appointment, you hereby confirm that you have read, understand, and agree to the following Terms.
WE KINDLY REQUEST AT LEAST 48 HOURS’ NOTICE IF YOU NEED TO CANCEL OR RESCHEDULE YOUR APPOINTMENT.
We understand that circumstances can change. However, appointments are reserved exclusively for you, and late cancellations prevent us from offering valuable treatment time to other patients.
Our cancellation policy is as follows:
- 48 hours or more before your appointment: We appreciate as much notice as possible so that the appointment can be offered to another patient.
- 24–48 hours before your appointment: You may cancel or rearrange without charge, although we strongly encourage earlier notice.
- Less than 24 hours before your appointment: The FULL appointment fee (100%) will be charged, regardless of the reason for cancellation, subject to applicable legal rights.
- Failure to attend without cancellation: The FULL appointment fee (100%) will be charged.
- Repeated non-attendance: Patients who fail to attend more than one appointment without providing the required notice may have future bookings declined, following consideration of the individual circumstances.
Please note:
- Cancellation charges apply to all practitioners and treatment services.
- The notice period is calculated from the scheduled appointment start time.
- Requests to reschedule within 24 hours of an appointment are treated in the same way as late cancellations.
- Where an advance payment has been taken, the applicable cancellation charge may be deducted from that payment.
- Where no advance payment has been taken, any outstanding cancellation fee will become payable.
- The clinic may require outstanding fees to be settled before accepting further bookings.
We recognise that genuine emergencies and exceptional circumstances may arise. Any request for an exception will be considered individually, at the clinic’s discretion and in accordance with applicable law.
To cancel or rearrange an appointment, please telephone reception on 01923 268787 as soon as possible.
APPOINTMENT REMINDERS
As a courtesy, we aim to send an email reminder approximately two days before your appointment.
It remains the patient’s responsibility to remember and attend their appointment. Failure to receive an email reminder does not invalidate the booking or exempt a patient from the cancellation policy.
INFORMATION FOR NEW PATIENTS
If this is your first visit, please:
- Arrive 5–10 minutes early to complete a short registration form.
- Bring a list of any medications you are currently taking.
- Read our ‘What to Expect at Your First Appointment‘ information before attending.
Advance Payment
All new patients are required to make an advance payment when booking their first appointment.
This payment will be applied towards the consultation fee. If an appointment is cancelled or rearranged with at least 24 hours’ notice, the payment may be refunded or transferred to another appointment.
Where less than 24 hours’ notice is provided, or the patient fails to attend, the full appointment fee will be payable in accordance with the cancellation policy.
APPOINTMENT TERMS & CONDITIONS
Punctuality
Please arrive on time. Arriving more than 10 minutes late may leave insufficient time for your practitioner to complete the consultation or treatment safely.
Where an appointment cannot proceed because of late arrival, the full appointment fee may still apply. Where possible, treatment may be provided within the remaining appointment time.
Clinical Assessment & Treatment
All required registration and consent forms must be completed before treatment.
Treatment at an initial consultation is not guaranteed. Your practitioner will assess your condition, explain the available options and determine whether treatment is clinically appropriate.
Respectful Behaviour
We are committed to providing a safe, calm and respectful environment for patients, practitioners and reception staff.
Abusive, threatening, aggressive or persistently disruptive behaviour will not be tolerated and may result in treatment being refused or future appointments being declined.
The clinic reserves the right to withdraw services where clinically appropriate or where reasonable grounds exist, subject to professional obligations and applicable law.
Feedback & Concerns
We take pride in providing high-quality care. If you have any concerns regarding your experience, please contact us at info@abbotslangleyclinic.co.uk so that we can address them appropriately.
PAYMENT INFORMATION
We accept most debit and credit cards, cash and BACS payments for outstanding accounts.
We do not accept American Express, Diners Club cards or cheques.
Any outstanding treatment or cancellation fees must be settled in accordance with the clinic’s payment terms.
